Kano Survey Templates


Microsoft Excel Kano Survey Templates


These are the templates shown in the 40 minute webinar. This Microsoft Excel file has 4 templates that will help anyone interested in running a Kano Survey.

Note: The Customer Satisfaction Coefficient Scatter Plot uses a customized Excel Macro to create the Scatter Plot with labels. Below is a list of the 5 Excel Charts/Templates included:

  1. A Kano questionnaire with 5 responses,
  2. A Kano questionnaire with 3 responses,
  3. The Table of Results Summary,
  4. The Customer Satisfaction Coefficient Scatter Plot,
  5. The Kano/VOC Opportunity Matrix for prioritizing efforts.

File downloaded instantly upon successful payment.