These are the templates shown in the 40 minute webinar. This Microsoft Excel file has 4 templates that will help anyone interested in running a Kano Survey.
Note: The Customer Satisfaction Coefficient Scatter Plot uses a customized Excel Macro to create the Scatter Plot with labels. Below is a list of the 5 Excel Charts/Templates included:
- A Kano questionnaire with 5 responses,
- A Kano questionnaire with 3 responses,
- The Table of Results Summary,
- The Customer Satisfaction Coefficient Scatter Plot,
- The Kano/VOC Opportunity Matrix for prioritizing efforts.
File downloaded instantly upon successful payment.